HubSpot's free chat service allows you to connect with website visitors in real time and answer their questions. It's a great way to improve customer service and generate leads.

Features

• Real-time chat: Chat with website visitors as they browse your site and answer their questions in real time.
• Chat transcripts: View chat transcripts to see what your team has been chatting about with visitors.
• Visitor tracking: Track which pages visitors are viewing and what they're interested in.
• Team collaboration: Multiple team members can collaborate on chat conversations.
• Chatbot builder: Create chatbots to answer common questions and qualify leads.

Limitations

• The free chat service only allows you to have one chat widget on your website.
• You can't assign chats to specific team members.
• You can't integrate the chat service with your CRM.

How to use HubSpot's free chat service

To use HubSpot's free chat service, you'll need to create a HubSpot account. Once you have an account, you can add the chat widget to your website.

To add the chat widget to your website:

1. Go to your HubSpot account and click the Conversations tab.
2. Click the Chat tab.
3. Click the Create chat widget button.
4. Customize the chat widget to match your website's branding.
5. Click the Copy code button and paste the code into your website's header.

Once you've added the chat widget to your website, you'll be able to start chatting with visitors in real time.

Conclusion

HubSpot's free chat service is a great way to improve customer service and generate leads. It's easy to use and offers a variety of features. However, it does have some limitations, such as the inability to assign chats to specific team members or integrate with your CRM.

If you're looking for a more powerful chat solution, you may want to consider a paid plan from HubSpot or another provider.